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2017年IT外包九大趋势,CIO应未雨绸缪

ZAI2016NIAN,GENGDUODEQIYEBASHENGCHANGONGZUO、YEWU、YIJIXITONGJIAGOUDOUBUSHUDAOLEYUNZHONG,ERANQUANYINHUANYEYIJIUCUNZAI,ZHEIYIQIEDOUJIITDEWAIBAOFUWUXINGYEDAILAILECHENGBEIDETIAOZHAN。2017NIAN,ZHUANJIAYUCEWAIBAOFUWUDEXIANGMUJIANGGENGJIALINGHUODUOBIAN,YUNJISUAN、JIQIRENZIDONGHUA(RPA)、RENZHINENGLIDENGJISHUJIANGJINYIBUDEDAOYINGYONG,ERCHUANTONGDEHUJIAOZHONGXINDENGYEWUJIANGCHENGWEILISHI,YIXIAJIUSHIHAIWAIZHUANJIAYUCEDEWEILAIYINIANWAIBAOFUWUYEDEJIUGEQUSHI。

1.安全仍是重中之重

XINXIHESHUJUDEANQUAN,RENGRANSHIWEILAI12GEYUEDEHEXINGUANZHUDIAN。LAIZIEverest GroupGONGSIDELINGYIWEIZHUANJIAAroraSHUO:“QIYEHUIGENGJIAZHUZHONGYINRUXIANJINDEANQUANZIDONGHUAJISHU,JIAQIANGWEIXIEQINGBAODEJIANKONG,YINGYONGGENGDUODEANQUANFENXIJIEJUEFANGAN,CONGERDAZAOQIYEDEZHENGTIANQUANFANGHU,DIYUWAILAIGONGJIZAOCHENGDEYEWUFENGXIAN。ER”as-a-Service”MOSHIJIANGJINYIBUBEIYONGLAITUOZHANQIYEDEANQUANFANGHUNENGLI,GENGDUODONGTAIZHICHIYUNJISUANDEGONGZUOFUZAIHUIBEIYINGYONG。”

QIYEDEDISANFANGGONGYINGSHANG,JIANGZAIQIYEDEANQUANFANGHULINGYUBANYANGENGZHONGYAODEJIAOSE,KaplanGONGSIDESeidlZHICHU:“GONGYINGSHANGBUZAIHUIJIANDANDIBEISHIWEIHEIKEDEQIERUDIAN,ERSHIZUOWEIJIANGUANJIGOU、GUANLIZHEHEQIYEDEMENGYOU,ERJIXUZAIXUNZHAOYINGDUIANQUANTIAOZHANDEJIEJUEFANGAN。”

2. 智能自动化降低成本

LAIZIPace HarmonGONGSIDEZHUGUANRutchikYUCE:“ZHINENGZIDONGHUAHEJIQIRENZIDONGHUAJISHUJIANGBEIGENGDUODECHANGSHANGMENSUOYINGYONG,TAJIANGDIANFUCHUANTONGDEWAIBAOFUWUSHANGYEJIAGOU,BINGBACHENGBENXUEJIANDAOYIGEHENDIDECHENGDU。ZHEIHUIRANGFUWUSHANGDELIRUNDADAZENGJIA,YEJIQIYEDEITBUMENJIESHENGYUSUAN,GENGDUODEWAIBAOHETONGJIANGXUYAOZHONGXINTANPAN,ERITFUWUWAIBAOSHICHANGSHANG,‘QIONGREN’HE‘FUREN’JIANGGENGJIAJINGWEIFENMING。”

3. 客户对云服务的需求会更多

YUNFUWUDEXINYINGXINGYIJINGDANQU,GONGYINGSHANGMENTIGONGYUNFUWUDESHIYANQIYIJINGJIESHU。Sanda PartnersGONGSIDECHUANGSHIRENStrichmanBIAOSHI:“KEHUJIANGPOSHIGONGYINGSHANGTIGONGGENGCHENGSHUDEYUNFUWU,TAMENYIJINGSHENKEDELIJIEYUNFUWUDUIYUTAMENDEYIYI,SHICHANGWUSHU‘GENFENG’DEYUNFUWU,BUSHIDEDAOZHANGZUFAZHAN,JIUSHIBEIYIJIAOTIKAI。”Everest GroupDEAroraYEBUCHONG:“KEHUJIANGXUNQIULIYONGYUNFUWU,ZUOWEIXINDENEIBUHEWAIBUHUODONGDEHEXINPINGTAI。WEICI,QIYEJIANGYAOQIUYUNFUWUGONGYINGSHANGTIGONGGENGYOUJIAZHIDEFUWU,CONGERTUIDONGTAMENDEYEWUZHUANXING。”

4. 境外服务商将成为新的支点

全民快乐8MEIGUOISGJITUANZONGCAIWagnerZHICHU:“JINGWAIFUWUSHANGWAIBAOYEWUDEKUAISUZENGZHANGSIHUYAOJIESHULE,SHOUZIDONGHUACHENGDUDERIYITIGAOHEHUILVDENGWENTIDEYINGXIANG,DAOZHIWAIBAOXINGYEDELIRUNYALIZENGDAHECAIYUAN。KEHUHUIZHUIQIUDUOYANGHUADE、YOUXINJISHUHEZIDONGHUAQUDONGDEJIEJUEFANGAN,TAMENYEXIWANGGENGHAODEGUANLIYUELAIYUEDUODEXIAOEDINGDAN。”

全民快乐8Pace HarmonGONGSIDERutchikYEBIAOSHI:“WEILAIDEYINIAN,YINDUDEGONGYINGSHANGHUITIGAOZIJIZAIGUANJIANDELIUCHENGLINGYUDEZHIXINGNENGLI,YIJINGYINGDUIQIYEZHUANXINGDEGUANLINENGLI。ZHEIHUISHITAMENZAIHEMEIGUOBENTUDEJISHUFUWUGONGSI,RUIBMHEAISENZHEDENGXIANGBI,GENGYOUJINGZHENGYOUSHI,TAMENYEHUIGUYONGGENGDUODEMEIGUOHEOUZHOUZIXUNSHILAIZHUANGDAZIJI。”

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5. 机器人自动化(RPA)技术将变得更加智能

全民快乐82017NIAN,RPAGONGJUDEXUQIUJIANGJINYIBUJIZHONGZAIZHINENGHUADETISHENGSHANG。Everest GroupJITUANFUZONGCAIBurnettSHUO:“WEIRPAGONGJUZENGJIARENZHIGONGNENGDEFANGSHIYIJINGHEGUOQUDABUXIANGTONG。ZUIJIANDANDEFANGSHI,SHIJIYUNXINGDEJIQIRENZENGJIAYIDINGCHENGDUDEYUJINGYISHI。ERGENGXIANJINDEFANGSHI,SHIZENGJIAJISUANJISHIJUEHEZIRANYUYANCHULIDENENGLI。RPAGONGYINGSHANGYEHUIBIANDEGENGJIACONGMING,BATAMENDERUANJIANYINGYONGZHUANYIDAOXINDEZHINENGPINGTAISHANG,CONGERSHIXIANYUXINGONGNENGDEWUFENGDUIJIE。CHENGGONGDEFUWUSHANGNENGGOUJIEHEZIJIDEPINGTAIHEDISANFANGDEJISHU,ZENGJIAPINGTAIYINGYONGDESHENDUHEGUANGDU,CONGERMANZUKEHUMENDUOYANGHUADEXUQIU。”

全民快乐8Sanda PartnersGONGSIDEStrichmanZHICHU:“ZAIJINNIANCIOYINGGAIQIDAITINGDAOGENGDUOLAIZIZIDONGHUAHEJIQIRENCHANGSHANGDEDIANHUA,JIQIRENCHANPINDEJIZENG,FUWUSHANGMENHUITUIGUANGTAMENDEYINGYONG,ERZHEIXIEFUWUSHANGDEMINGZIHUIBUDUANDECHUXIANZAIQIYEDEGAOCENGHUIYIZHONG。GEJIITRENSHIYINGGAIQUQINGTINGXINJIQIRENJISHU,TUOZHANXINDEYEWUMOSHI。”

6. 呼叫中心将告别历史舞台

Harvey NashGONGSIDEGAOJIZHUGUANFrazzettoZHICHU,SUIZHEXIANGLIAOTIANJIQIREN、XUNIDAILIDEZHEILEIZIZHUFUWUGONGJUHEZHINENGZHUSHOUDELIUXING,HUJIAOZHONGXINJIANGBUDEBUMIANDUITUICHULISHIWUTAIDEJIONGJING。QUERDAIZHIDESHIGENGJIAKEJIHUADELIANLUOZHONGXIN,YOUYUXUNIDAILINENGGOUTONGSHILIANLUODUOGEKEHU,SHIDELIANLUOZHONGXINNENGGOUBAGENGDUODEZIYUANYONGYILIANLUOSHAOSHUDEZHONGYAOKEHU。ZHEIZHONGXIAOLVDETIGAO,HUISHIDEYUELAIYUEDUODEGONGSI,FANGQIDUIYIKAORENLIDECHUANTONGHUJIAOZHONGXINDETOUZI。QIYEYEHUIZHONGXINPINGGUHELIANLUOZHONGXINFUWUSHANGMENDEHEZUO,QUEDINGGUANJIANDEHEZUOHUOBAN,WEIKEHUDAZAOGENGYOUZHIDECHANPINTIYAN。

7. 打印服务将重获生机

全民快乐8ISGZONGJINGLIZamorskiBIAOSHI:“JINNIANLAI,CIOMENTONGGUOYOUHUALIUCHENG,YIZHIZAINULIXUEJIANDAYINJIDAYINXIANGGUANDEFUWUCHENGBEN。DANZAI2017NIAN,WOMENHUIKANDAOCIOHUIZHONGXINYINGYONGDAYINFUWUZHANLVE,GAISHANYONGHUDECHANPINTIYAN。CIOHUIZHELIWEIKEHUDAZAOQUANXINDEJIAOLIUFANGSHI,BIRUZAIXIANFUWU、SHEJIAOMEITI,DIANZIYOUJIAN、YIDONG、CHUANTONGDEYINSHUAFUWUDENG。YINCI,DAYINYEWUJIANGZHONGXINCHENGWEIQIYESHUZIZHUANHUANZHANLVEDEGUANJIANZUCHENGBUFEN。”

8. 认知策略将变得更清晰、具体

ISGDEGAOJIJINGLIAugustinZHICHU:“ZAIGUOQUDEYINIANLI,XUDUOFUWUGONGYINGSHANGXUNSUYONGRURENZHIJISHUSHICHANG,BINGDAZAOCHUZIZHUPINPAIDEPINGTAI。RANERXUDUOQINGKUANGXIA,GONGYINGSHANGKUADALEZIJIWEIJINGZHENGSHIDENENGLI,DAOZHISHICHANGDEHUNHUNLUANHECHAOZUO。JINNIAN,GONGYINGSHANGJIANGBAGENGDUODEJINGLIYONGYUQINGXIDEZHANSHIZIZHUPINPAIDEPINGTAI,HEYONGSHILIZHENGMINGPINPAIDENENGLI。ZAIZHANSHIZIJIPINGTAISHIJIDERENZHINENGLIHEJIEJUEFANGANFANGMIAN,CHANGSHANGMENHAIYOUHENZHANGDELUYAOZOU。2017NIAN,FUWUSHANGMENBUYINGGAIZAIXIANGQIYEPAIXIONGFUCHUIXUZIJIDEPINGTAINENGJIEJUESUOYOUWENTI,ERSHIYINGGAIYONGSHIJIANLIYANJIU,HETUCHUDESHIJIYEWUCHENGGUOXIYINKEHU。”

9. 用合作占据市场

2016NIAN,ZAIITFUWUWAIBAOHEYEWULIUCHENGSHICHANGSHANG,CHANGSHANGBINGGOUZHONGZUDESHIYIGURECHAO,2017NIANZHEIZHONGQINGKUANGHUIGENGJIAXIANZHU,ZHIYOUZUIQIANGDADEFUWUSHANGCAINENGCUNHUO。KaplanGONGSIDESeidlBIAOSHI:“GONGYINGSHANGZHIJIANDEJINGZHENGRENGRANSHIJILIEDE,DANMEIYOUWANZHENGJIEJUEFANGANDEFUWUSHANGMEN,HUIZIFADEZUCHENGXINDEGONGSIHUOLIANMENG,YONGHEZUOHUBUDEFANGSHIJIXUCUNHUOFAZHANXIAQU。”

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全民快乐8

全民快乐8

全民快乐8